Save your time: A recommended total solution for your railing project includes product list and estimated budget. So that you can just follow the list to buy them all in 5 minutes.
Free service: We offer this service for free. After you placing an order over $600 on our website ,we will refund it within 7 days. If your order is less than $600 then it won't be refundable.
service included: solution and products recommendation ; material calculation; budget estimation. All these services will be presented on an excel file. We don't offer blue prints or other design drawings.
We offer this service for free. Save your time for researching, just answer a couple of questions and submit a sketch. Then we will be able to give you a recommended total solution for your railing project. The list will include post, fitting, wire rope, tool, price of each item and the estimated budget. So you can just follow the list to buy them all in 5 minutes. A simple sketch would work, you can just draw it with a pen.
The reason for the deposit is that we are receiving more and more requests and we don't have enough engineers to accomplish them all. This service will cost a lot of time to analyze and calculate. So we have to focus on the customers who need it more. After you placing an order over $600 on our website ,we will refund this deposit within 7 days. Otherwise it won't be refundable . We will appreciate your understanding.
Just finishing up framing. Will go over order end of week / beginning of next and place.
Thanks
Tom Heyl
Thanks for your positive review. Our support team will keep work hard to help customers. Please feel free to ask us whenever you need further information.
Shipping is free for orders over $50 within the Continental US now.
Most of the orders will be shipped by Amazon. Since we sell on Amazon too.
What you got from this official website will be the same as we sell on amazon but with better discount.
Fast delivery
Once your order is placed, you will receive a confirmation email and we will immediately begin processing. We will update the tracking number to you as soon as amazon updating it, which often takes amazon 1-3 days. Sometimes your order might be split into several packages and gradually arrive.
Normally, Your order starts shipping within 1-2 days.Delivery usually takes 2-4 days from the shipment date. That means you will receive your order 3-6 days later after placing it.
There's a small chance that some goods in your order would be confirmed to be out of stock due to asynchronized stock information. In that situation, we will contact you by email or phone.
Sometimes you might experience delivery delays due to carrier issues or unforeseen circumstances such as peak season, national holidays, strikes, or other events.
The Corona outbreak has affected our shipping. We have warehouses in the US, standard delivery usually takes 3-5 days. However, it will take more time during the outbreak. Generally standard delivery takes 4-7 days now but can't be promised. There are small chances that some orders might be delayed for about 5-10 days even longer. Expediated delivery will be faster (2-4 days) and barely delayed but also can't be promised. Please make sure you are OK with that before placing the order.We won't be able to accept refund request if it turns out you can't wait. Please take care and stay safe. God bless you and America!
