Save your time: A recommended total solution for your railing project includes product list and estimated budget. So that you can just follow the list to buy them all in 5 minutes.
Free service: We offer this service for free. After you placing an order over $500 on our website ,we will refund it within 7 days. If your order is less than $500 then it won't be refundable.
service included: solution and products recommendation ; material calculation; budget estimation. All these services will be presented on an excel file. We don't offer blue prints or other design drawings.
We offer this service for free. Save your time for researching, just answer a couple of questions and submit a sketch. Then we will be able to give you a recommended total solution for your railing project. The list will include post, fitting, wire rope, tool, price of each item and the estimated budget. So you can just follow the list to buy them all in 5 minutes. A simple sketch would work, you can just draw it with a pen.
The reason for the deposit is that we are receiving more and more requests and we don't have enough engineers to accomplish them all. This service will cost a lot of time to analyze and calculate. So we have to focus on the customers who need it more. After you placing an order over $500 on our website ,we will refund this deposit within 7 days. Otherwise it won't be refundable . We will appreciate your understanding.
Having remodeled 7 homes in the last 3 years I was thrilled to be able to trust design/measure/drawings/calculations to muzata design service. The only reason I didnt give a 5 star is that they send you a list of items you need to order with a link to each item on a spreadsheet. So, to order you have to go back into their system, look up each item and essentially transfer all the information into a "cart." This seems redundant and time consuming. My hope is that they will create a cart for me to sign into with everything there so I can click pay. All in all a wonderful experience with great responsive technicians.
Thanks for your suggestion, we will also create an order for the customers who choose our personalized solution service. Our support team will keep work hard to help customers. Please feel free to ask us whenever you need further information.
I am nearing the end of using the tools and the equipment from Muzata. First rate service, excellent design and material budgets and quick response. I am very impressed. Just a couple of suggestions that would make it even easier for DIY's. First, somehow lock in the dies so they don't twist in the hydraulic compression tool. Second, let folks know that the cable cutting tool needs to be tightened when the cable stops cutting cleanly. Third, relying on he USPS to expedite deliveries may not be the best selection. I would think about UPS or Fedex.
Thanks for your suggestions, we will try out best to improve our products and our shipping service. Please feel free to ask us whenever you need further information.
Peter has been excellent in his support. I wish you had the coastal version of your product so I could order it immediately.
Thank you for your compliment. Your satisfaction is the greatest affirmation of our work. Our support team will keep work hard to help customers. Please feel free to ask us whenever you need further information.
Excellent and friendly service
Thanks for your truth, our support team will keep work hard to help customers. Please feel free to ask us whenever you need further information.
Love the customer service at Muzata! Peter helps answer all my questions. We’re so excited to install our railing and post pictures. Thank you
I received the design/estimate as promised. Muzata was very helpful with the process.
We are glad you like our design. Our support team will keep work hard to help customers. Please feel free to ask us whenever you need further information.