- Free shipping for orders within the continental United States
- Most of the orders will be shipped by Amazon. Since we sell on Amazon too.
- What you got from this official website will be the same as we sell on amazon but with better discount.
Shipping & Delivery
- Once your order is placed, you will receive a confirmation email and we will immediately begin processing. We will update the tracking number to you as soon as amazon updating it, which often takes amazon 1-3 days. Sometimes your order might be split into several packages and gradually arrive.
- Normally, Your order starts shipping within 1-2 days.Delivery usually takes 2-4 days from the shipment date. That means you will receive your order 3-6 days later after placing it.
- There's a small chance that some goods in your order would be confirmed to be out of stock due to asynchronized stock information. In that situation, we will contact you by email or phone.
- Sometimes you might experience delivery delays due to carrier issues or unforeseen circumstances such as peak season, national holidays, strikes, or other events.
Return & Exchange
- You can return the order within 30 days if you don't like it. All you have to afford is the freight for sending back.
- Please send the request on the page we provided and wait for confirmation email before sending back. Do not send it back without confirmation.
- Please send all the items back. Any items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
- We will refund to you after check the received goods
If you are from a foreign country or dependencies of the United States (Other than the Continental of the United States
- We would like to express our heartfelt appreciation for your patronage of Muzata products first of all.
- We have numbers of warehouses in the continental United States, the standard delivery usually takes 3-5 days. However, it will take more time during the Corona outbreak.Please notice that the express service is only available in the continental United States.
- If you are from outside of the continental United States and want to buy our products, you will need to use the transshipment service provided by the third party transship company. (We recommend these service providers, USGoBuy, My US, Reship, and Shipito. We only recommend service provider without taking other responsibility).
- The following are some common countries and regions requiring transshipment service
- You may need to go to corresponding website for inquiry on your own for such as the service terms, fee rules and countries or regions can be delivered.
- The general transfer process is as below( Subject to the forwarding company）
- Sign up on a service provider’s website to register your US mailing address and you will get the warehouse address of transshipment service provider.
- Fill in the address provided by the transshipment service provider, add your name and phone number after this address on our website.
- After your package arrived at their warehouse, you can submit shipment request and pay the estimate shipping fee.
- Transshipment service provider will send you the tracking number.
*If you have any questions during this process, please contact our customer service team.
We hope you will be receiving our products successfully!